Key Benefits
Save money on utility bills
Dirty filters and coils can reduce efficiency by as much as 25-30%. This increases the time the system has to run to maintain the required temperature. Energy consumption, wear, and tear on equipment increase.
Prolong the life expectancy of your system
The average life expectancy of a heating system is now 7-9 years. Unfortunately, this is due mainly to lack of maintenance. A regularly scheduled maintenance program can increase the life expectancy of your equipment by many years.
Improve the comfort of your home
When your unit is cooling and de-humidifying properly with clean filters, your home will have less dust, dirt, pollen, and mildew problems. Your family will be more comfortable, and will be living in a healthier environment.
Capabilities
An OCSC Preventive Maintenance Agreement is a maintenance program designed
to maintain your heating and air conditioning equipment in top operating
condition. If your equipment is maintained in top condition it will operate
safely, dependably and efficiently, resulting in peace of mind, savings on
utility bills, and protection of the investment in your heating and air
conditioning system. The Preventive Maintenance Agreement consists of the
following
Two inspections per year. (1 heating, and 1 cooling)
- 24 hour emergency service 7 days a week.
- Preferential call scheduling
- Free ½ hour emergency call.
- 10% discount on any parts needed for repairs
- Change filters at both inspections
- Clean coils on cooling inspection
- Add refrigerant to air conditioner if needed. (Up to 1 lb)
- V-belt if required on your system
- Lubricate Moving parts
Reference Accounts
WHAT IS THE TERM OF A MAINTENANCE AGREEMENT
The term is 12 months, except for the first year. All Maintenance Agreements
expire on March ` or September 1. The first year will be less than 12 months
unless you purchased the agreement in March or September, but you will receive
the same amount of service. This allows scheduling the heating inspection in
September, October , and November before the peak heating season, and schedule
the cooling inspection in March, April, and May before the peak cooling season.
This way our unit is in top condition for the time you need it most.
DOES MY AGREEMENT COVER PARTS AND LABOR
Yes and No. The labor and material needed to perform the inspections IS
included. This includes filters, belts, refrigerant (up to 1 lb), oil, grease,
and coil cleaner. Parts and labor for repairs are NOT included, but you receive
a 10% discount on parts, because you are a Preventive Maintenance Agreement
customer. (Please note: A major component such as a compressor or heat exchanger
is not considered a part.)
HOW DO I GET SERVICE IF I HAVE A PROBLEM
We provide service 7 days a week, 24 hours a day. Call us anytime night or day,
and get service. During the day, one of our service secretaries will take your
call. After hours our answering service will take your call and have one of our
service technicians, who is on call, contact you about your problem. If you call
after ours please have your CONTRACT NUMBER and the CONTRACT EXPIRATION DATE
available. Our service men do not have access to this information after hours.
WHAT IS PREFERENTIAL SCHEDULING
This means customers with Maintenance Agreements get service first. You as a
Preventive Maintenance Agreement customer have put your trust in us to maintain
your equipment. We express our loyalty to you by giving you the best service we
possibly can and that includes taking care of your problems before the customers
who do not have Maintenance Agreements.
WHAT BRANDS OF HEATING AND AIR CONDITIONING DO YOU SERVICE?
We service ALL makes. OCSC is independent of any larger company. It is a locally
owned company. We sell several different brands and service ALL makes. This lets
us give you what you need, rather than "pushing" a particular brand that may not
meet your needs or budget.
DO I HAVE TO CALL TO SET UP MY HEATING AND COOLING INSPECTION.
No. This is scheduled automatically. If you have a preference of date and/or
time you want the inspection done, please let us know. If we have not contacted
you and you want us to do your call please feel free to call the office, and we
will be glad to schedule your call at your convenience.
WHEN DO I PAY?
Payment is required in advance. Each year, we will send you a statement in
advance of the expiration date of your Maintenance Agreement. This would be in
February if your Agreement expires in March, or in August if your Agreement
expires in September.
Service Request Form